Back to overview
Resolved

Delayed request logs across all regions

Sep 29, 2026 at 3:40pm UTC
Affected services
Platform web
Logging services
Gateway services
Enterprise web
Logging services
Gateway services

Resolved
Sep 29, 2026 at 5:38pm UTC

This incident is resolved. All services are operating normally.

Updated
Sep 29, 2026 at 5:20pm UTC

Enterprise API and ingestion traffic fully recovered, and all API traffic is working normally. Delayed request logs are being processed and will appear in the dashboard as the backlog clears.

Updated
Sep 29, 2026 at 4:40pm UTC

Some requests with valid API keys are being rejected with 403 errors. This comes from a stale read in our caching. We implemented the fix for it. Request logs are still delayed.

Updated
Sep 29, 2026 at 4:13pm UTC

Some API requests are failing with server errors, and request logs are still delayed in the dashboard. We are working on a fix.

Created
Sep 29, 2026 at 3:40pm UTC

We are investigating delays in request logs appearing in the dashboard. Logs are being received and stored, but processing is delayed due to a capacity issue in our infrastructure caching layer. API requests are not affected.